Zeki Bey
A dedicated technical support assistant that understands your customers' technical questions, provides information about your devices and guides them toward the right solution.
Put intelligent technical support right beside your customers.
Zeki Bey works as the first point of contact between your customers and technical support team. It understands the question, finds the relevant technical information and guides the customer in a clear and understandable way.
Understands Technical Information
Generates answers based on device models, usage information and technical content, tailored to the customer's question.
Recognizes Error Codes
Evaluates error codes or device messages entered by the customer and identifies the relevant technical information.
Guides Customers to the Right Solution
Explains technical information in clear language and provides the necessary steps to help the customer resolve the issue.
Company-Specific Knowledge Base
Each organization can build its own knowledge infrastructure using its devices, technical documents, error codes and usage information.
Visual and Document Support
When needed, customers can be directed to relevant images, technical documents and other helpful resources.
Always Available
Even when your technical support team is busy, Zeki Bey can quickly answer customers' initial questions.
A short path from question to solution.
The Customer Asks
The customer describes the problem in their own words.
Zeki Bey Investigates
It evaluates the question and finds the relevant technical information.
Provides a Solution
It presents the information in a way the customer can easily understand.
Every company can have its own Zeki Bey.
While the core structure of Zeki Bey remains the same, its knowledge base can be tailored to your company's own devices, products and technical documentation.
This means your customers benefit not from generic internet knowledge, but directly from the technical knowledge base you provide.
Can run on your own infrastructure.
Zeki Bey is designed to be adapted to your organization's existing servers and infrastructure. Working with your own knowledge infrastructure keeps control of technical information within your organization.
Company Server
Can be adapted to your existing server infrastructure.
Your Own Knowledge Base
Technical information can be managed specifically for your organization.
Grows with Your Needs
New devices, information and support processes can be added to the system over time.
Add an intelligent assistant to your technical support.
Let's discuss how Zeki Bey can be adapted to your organization's needs.